FREQUENTLY ASKED QUESTIONS

1. What types of editing and writing services do we provide?

We provide content editing (also called developmental or substantive editing), editorial assessments, copy editing, proofreading, fact-checking, indexing, formatting (including reference lists or works cited pages), translations to English, and writing services in English. That’s right—we can write it for you!

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2. For which types of texts do you provide professional services?

We help with any of the projects listed below and many more. Get in touch with us today for your free quote.

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Academic

• Journal articles

• Book chapters

• Bachelor's or Master's theses

• Dissertations

• Abstracts

• Literature reviews

• Grant applications

• Academic presentation materials
   

Commercial 

• Business or company reports, surveys, press releases, official email templates, marketing materials, white papers, and other documents (upon consultation)

• Business or company presentation materials

• CVs/Resumes and covering letters

• Grant applications

• Technical reports
   

Creative

• Books (including Ebooks)

• Novels

• Short stories

• Screenplays

• Poems

• Social media or other marketing content (upon consultation)
  
   

3. Help! I'm not sure which type of service to request.

That’s okay! Simply, use the form on our contact page to get in touch with us. There, you can provide us with a brief description of your writing project or needs and we’ll determine which services would work well for you. In extended cases, we can also arrange for an online consultation. 

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4. Can you optimise my web content for SEO?

Absolutely! Upon request, we can write new content or optimise your existing content for SEO (search engine optimisation). SEO ensures better rankings on search engines, like Google, which means that your audience or consumers will find your webpage and products sooner and with fewer clicks.

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5. How does the revision and feedback process typically work?

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It’s an easy 3 step process!
 

Step 1. Initial evaluation for pricing and service recommendations

Once we receive your question, comment, or request via the form on our contact page, we’ll evaluate your writing needs and be back in contact with you by email within 24 hours with our advice, recommendations, a price quote, and an estimated completion date.

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Step 2. Once we've agreed to the services and price, we’ll get to work!

Our quoted price is an estimate based on the word count of your document on the day that we receive it (we cannot know the final word count in English until the services for the document have been completed); if you agree with the quoted price, then we will send you an official invoice and ask that you kindly pay this amount within 14 business days or prior to receipt of your finalised document(s). Then, we’ll get to work on your text to ensure that we meet the estimated completion date. 

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Step 3. Final review: 1 round of feedback and questions included (optional and free)

When we send your adjusted or corrected text file(s) back by email, we’ll enclose a questionnaire to help you check through your document and think of any questions about the writing or changes in the text that you’d like to ask. If you are satisfied with the work and don’t wish to continue the feedback process, then we wish you a great day and hope to see you back again soon with more writing projects.

If you have questions or concerns after you’ve filled in the questionnaire, however, then simply send us a message within 14 business days—hit ‘reply’ on our email conversation to send your comments our way. We’ll read through your questions or concerns and reply to you promptly with a proposal to make the minor changes you would like or an explanation for the questions you may have asked. Final, minor changes can be made to your file once (for small scale projects) within 14 business days after we return your writing. For large scale projects, upon agreement, multiple other rounds of feedback and questions are included; this will be mentioned in your quoted price. We offer a free online consultation for large scale projects (more than 80 pages)—the larger the scale of your project, the more free reviews and online consultations you’ll be offered.

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6. How much will editing and writing services cost for my document?

Have a look at our services and pricing page for a breakdown of the costs and possibilities available to you. We price by the standard page, which is a common unit of price measurement for professional editors and proofreaders in the field. Standard pages are 1,800 characters including spaces; to find this number for your document, have a look at the word count tool in your text editor (MS Word in many cases) or send us a message via the form on our contact page. 

7. How can I request a price quote for services?

Visit our contact page and tell us a bit about what you need. We’ll be in touch within 24 hours with more information and recommendations for services for your writing project—including a price quote.

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8. How can I pay for services?

We accept payments via Paypal and international and domestic bank transfer. Once you have confirmed the initial price quote, we'll confirm receipt of your request via email and attach an invoice for payment. In this email, we'll ask if you prefer to pay with Paypal or bank transfer. For all payments made through Paypal, you will receive a payment request to your email address. Anyone with an email address can receive a request from Paypal, whether they have an account or not. For Paypal requests, it's possible to pay with either a credit card or your PayPal balance. 

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For payments via international or domestic bank transfer, the details for payment will appear directly on our invoices.

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For any other questions about payments, please get in touch with us!

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9. What are the differences between the types of services offered?

On our services and pricing page, we’ve described a bit about the roles of editors, proofreaders, writers, translators, and document formatters, as well as what they do. Take a look, and if you’re still unsure, then visit our contact page to send us any questions you may have. We’ll get back in touch within 24 hours.

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10. Can we work with AI and rewrite AI-written texts?

Indeed, we can. AI, or artificial intelligence, is a rapidly expanding area of scientific and technical research. AI provides robust tools that we can use, as human beings or grammar ghosts, to enrich our content and provide us with inspiration, oversight, and direction. Occasionally, we can get carried away and let AI just write it for us…only to find rules prohibiting the use of AI (or strictly AI-written content) in your text. Not to worry—we can help turn your AI-generated writing into foolproof, genuine human-written content. Simply fill in the form on our contact page and describe your project, and we’ll be in touch within 24 hours with more information about your request. 

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11. What types of qualifications do our specialists have?

Our editors have doctoral-level degrees and educational experience (Ph.D.) as well as over ten years of professional career experience with commercial, academic, and creative writing and editing. Whatever your editing or writing-related needs may be, we can surely assist.

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12. In the words of the esteemed, spooky horror fiction writer, Stephen King, why should you edit your writing?

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“My advice for authors is: if you can't get a co-author, get an editor. You need to have someone with good taste who can read your writing and tell you what works and what doesn't.”

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“The corollary is that no writer will take all of his or her editor’s advice; for all have sinned and fallen short of editorial perfection. Put another way, to write is human, to edit is divine.”